21st Century Manager

Más información sobre el libro

Coach. Counselor. Facilitator. Project manager. Communication specialist. Team leader. Obstacle remover. Problem solver. Process owner. The managerial terms and titles are new, as are the roles of the twenty-first-century manager. Conspicuously absent from the new lexicon of management are terms like boss, supervisor, authority, and specialist.The terms define a new world of effective problem solving using proactive management skills. And they defy what Gary Gardiner claims has typified twentieth-century managers working from habitual mindsets and patterns of rigidity. Gardiner's antidote? A proactive problem-solving model that emphasizes the use of supportive, communicative, and empathic skills.