Agotado
Parámetros
- 288 páginas
- 11 horas de lectura
Más información sobre el libro
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.
Compra de libros
The DNA of Customer Experience, Colin Shaw
- Idioma
- Publicado en
- 2007
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- (Tapa dura)
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- Título
- The DNA of Customer Experience
- Idioma
- Inglés
- Autores
- Colin Shaw
- Editorial
- Palgrave Macmillan
- Publicado en
- 2007
- Formato
- Tapa dura
- Páginas
- 288
- ISBN10
- 0230500005
- ISBN13
- 9780230500006
- Serie
- Etiquetas
- No ficción, Comercio, Negocios & Gestión, Marketing & Ventas, Marketing y relaciones públicas
- Calificación
- 3,8 de 5
- Descripción
- As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.