Love thy customer. Creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
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The bestselling authors of Dealing with People You Can't Stand deliver proven tactics for exceptional customer service In today's consumer-driven market, the first commandment is love thy customer. As highly sought-after corporate trainers and speakers, Rick Brinkman and Rick Kirschner use their trademark no-nonsense style and innovative communication techniques to win over even the most difficult customers, keeping them satisfied and loyal. Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the deal. Love Thy Customer provides people-oriented advice for short-term success and long-term growth,
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Love thy customer. Creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers, Rick Brinkman
- Idioma
- Publicado en
- 2005
- product-detail.submit-box.info.binding
- (Tapa dura)
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- Título
- Love thy customer. Creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
- Idioma
- Inglés
- Autores
- Rick Brinkman
- Editorial
- McGraw-Hill
- Publicado en
- 2005
- Formato
- Tapa dura
- Páginas
- 272
- ISBN10
- 0071448020
- ISBN13
- 9780071448024
- Serie
- Etiquetas
- No ficción, Comercio, Negocios & Gestión
- Calificación
- 3,4 de 5
- Descripción
- The bestselling authors of Dealing with People You Can't Stand deliver proven tactics for exceptional customer service In today's consumer-driven market, the first commandment is love thy customer. As highly sought-after corporate trainers and speakers, Rick Brinkman and Rick Kirschner use their trademark no-nonsense style and innovative communication techniques to win over even the most difficult customers, keeping them satisfied and loyal. Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the deal. Love Thy Customer provides people-oriented advice for short-term success and long-term growth,