Más información sobre el libro
What's a customer worth? The company that can answer this question precisely is the company with an edge in the customer-based, technology - and information - intensive economy of today. But how can an asset as intangible as customer value be measured? This book provides a solution: a fully developed, highly practical new marketing system for measuring and managing customer value as a financial asset - a system uniquely suited to today's rapidly changing, increasingly digital marketplace. Along with strategic and tactical guidance, Customer Equity provides precise metrics for evaluating a business more effectively and improving performance - the "activity-based management" of a company's marketplace. The authors present a new framework for structuring go-to-market activities that links those activities to useful metrics and allows better-informed marketing decisions.
Compra de libros
Customer Equity, Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas
- Idioma
- Publicado en
- 2001
- product-detail.submit-box.info.binding
- (Tapa dura)
Métodos de pago
Nos falta tu reseña aquí
- Título
- Customer Equity
- Idioma
- Inglés
- Editorial
- Harvard Business Press
- Publicado en
- 2001
- Formato
- Tapa dura
- Páginas
- 228
- ISBN10
- 0875847641
- ISBN13
- 9780875847641
- Serie
- Etiquetas
- No ficción, Comercio, Negocios & Gestión, Marketing & Ventas
- Calificación
- 3,8 de 5
- Descripción
- What's a customer worth? The company that can answer this question precisely is the company with an edge in the customer-based, technology - and information - intensive economy of today. But how can an asset as intangible as customer value be measured? This book provides a solution: a fully developed, highly practical new marketing system for measuring and managing customer value as a financial asset - a system uniquely suited to today's rapidly changing, increasingly digital marketplace. Along with strategic and tactical guidance, Customer Equity provides precise metrics for evaluating a business more effectively and improving performance - the "activity-based management" of a company's marketplace. The authors present a new framework for structuring go-to-market activities that links those activities to useful metrics and allows better-informed marketing decisions.