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'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
Compra de libros
Brilliant Customer Service, Debra Stevens
- Idioma
- Publicado en
- 2010
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- (Tapa blanda)
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- Título
- Brilliant Customer Service
- Idioma
- Inglés
- Autores
- Debra Stevens
- Editorial
- Pearson Education Limited
- Publicado en
- 2010
- Formato
- Tapa blanda
- Páginas
- 208
- ISBN10
- 0273738070
- ISBN13
- 9780273738077
- Serie
- Etiquetas
- No ficción, Comercio, Negocios & Gestión
- Calificación
- 3,65 de 5
- Descripción
- 'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.