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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Compra de libros
The Big Book of Customer Service Training Games, Peggy Carlaw, Vasudha K. Deming
- Idioma
- Publicado en
- 1998
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- (Tapa blanda)
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- Título
- The Big Book of Customer Service Training Games
- Idioma
- Inglés
- Autores
- Peggy Carlaw, Vasudha K. Deming
- Editorial
- McGraw-Hill Education
- Publicado en
- 1998
- Formato
- Tapa blanda
- Páginas
- 209
- ISBN10
- 0070779740
- ISBN13
- 9780070779747
- Serie
- Etiquetas
- No ficción, Comercio, Negocios & Gestión, Marketing & Ventas
- Calificación
- 3,75 de 5
- Descripción
- Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.