Total Quality Control Essentials

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This introduction provides instructions for starting and managing a Total Quality Control program, and for programs already in place, strategies for diagnosing current capabilities and improving them. Coverage includes the Hoshin Kanri Planning Process and details of how to manage customer complaints; improvement circles; key processes in a manufacturing, sales, or service organization; employee participation; and evaluation of the TQC effort. Annotation copyright Book News, Inc. Portland, Or.