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Human Sigma
Managing the Employee-Customer Encounter
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Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.
Compra de libros
Human Sigma, Jim Asplund, John Howland Fleming
- Idioma
- Publicado en
- 2007
- Encuadernación
- (Tapa dura)
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- Título
- Human Sigma
- Subtítulo
- Managing the Employee-Customer Encounter
- Idioma
- Inglés
- Autores
- Jim Asplund, John Howland Fleming
- Editorial
- Gallup Press
- Publicado en
- 2007
- Formato
- Tapa dura
- Páginas
- 320
- ISBN10
- 1595620168
- ISBN13
- 9781595620163
- Serie
- Calificación
- 3,8 de 5
- Descripción
- Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.