Agotado
Parámetros
- 320 páginas
- 12 horas de lectura
Más información sobre el libro
Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.
Compra de libros
Human Sigma, John Howland Fleming, Jim Asplund
- Idioma
- Publicado en
- 2007
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- Título
- Human Sigma
- Subtítulo
- Managing the Employee-Customer Encounter
- Idioma
- Inglés
- Autores
- John Howland Fleming, Jim Asplund
- Editorial
- Gallup Press
- Publicado en
- 2007
- Formato
- Tapa dura
- Páginas
- 320
- ISBN10
- 1595620168
- ISBN13
- 9781595620163
- Serie
- Calificación
- 3,8 de 5
- Descripción
- Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.