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Customer equity has emerged as the most important metric to manage firm performance. This Handbook covers a broad range of strategic and tactical issues related to defining, measuring, managing, and implementing the customer equity metric for maximizing firm performance. Drawing upon the wisdom of a global pool of leading scholars, the book serves as a comprehensive and authoritative guide on customer lifetime value and customer equity for marketing researchers, practitioners, and students worldwide.
Compra de libros
Handbook of research on customer equity in marketing, V. Kumar, Denish Shah
- Idioma
- Publicado en
- 2015
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- Título
- Handbook of research on customer equity in marketing
- Idioma
- Inglés
- Autores
- V. Kumar, Denish Shah
- Editorial
- Edward Elgar
- Publicado en
- 2015
- Páginas
- 520
- ISBN10
- 1781004978
- ISBN13
- 9781781004975
- Serie
- Etiquetas
- Marketing y relaciones públicas
- Descripción
- Customer equity has emerged as the most important metric to manage firm performance. This Handbook covers a broad range of strategic and tactical issues related to defining, measuring, managing, and implementing the customer equity metric for maximizing firm performance. Drawing upon the wisdom of a global pool of leading scholars, the book serves as a comprehensive and authoritative guide on customer lifetime value and customer equity for marketing researchers, practitioners, and students worldwide.