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Customer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.
Compra de libros
Crowning the Customer, Senator Feargal Quinn
- Idioma
- Publicado en
- 2002
- Encuadernación
- (Tapa blanda)
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- Título
- Crowning the Customer
- Subtítulo
- How to Become Customer-Driven
- Idioma
- Inglés
- Autores
- Senator Feargal Quinn
- Editorial
- Gill & Macmillan
- Publicado en
- 2002
- Formato
- Tapa blanda
- Páginas
- 160
- ISBN10
- 0862787637
- ISBN13
- 9780862787639
- Serie
- Etiquetas
- Comercio
- Descripción
- Customer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.