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Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.
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Driven to Delight: Delivering World-Class Customer Experience The Mercedes-Benz Way, Joseph A. Michelli
- Idioma
- Publicado en
- 2018
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- (Tapa dura),
- Estado del libro
- Bueno
- Precio
- 10,99 €
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- Título
- Driven to Delight: Delivering World-Class Customer Experience The Mercedes-Benz Way
- Idioma
- Inglés
- Autores
- Joseph A. Michelli
- Editorial
- McGraw-Hill Education - Europe
- Publicado en
- 2018
- Formato
- Tapa dura
- Páginas
- 282
- ISBN10
- 007180630X
- ISBN13
- 9780071806305
- Serie
- Etiquetas
- No ficción, Comercio, Negocios & Gestión, Economía, Alemania, Gestión & Recursos humanos, Liderazgo, Industria automotriz
- Descripción
- Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.