From Tellers to Sellers

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Once stolid and strictly regulated, retail banks have transformed into competitive enterprises with fragmented career structures and a heightened emphasis on sales and performance. These changes significantly impact workplace experiences and job opportunities for a large segment of the workforce in OECD and newly industrialized countries. This book results from an extensive study of selected banks across Australia, France, Germany, Great Britain, Italy, the Netherlands, New Zealand, Spain, and the United States. Researchers investigated the evolving industry context and competitive strategies, focusing on various employment relations practices, including skill development, work organization, staffing, job security, compensation, and industrial relations. The introductory chapter summarizes the main research findings, while the country-specific chapters provide in-depth analyses. The conclusion evaluates the influence of markets, technology, and institutions on employment relations and discusses interpretive frameworks that clarify the changes and variations across countries. This comprehensive examination sheds light on the dynamic landscape of the banking sector and its implications for labor and employment practices.