Give Your Guest A Wow!

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Imagine if every hotel guest shared their amazing experience with five others. Achieving this requires more than just good customer service; it’s about creating WOW Moments that leave guests eager to spread the word. This resource presents 21 WOW Moments designed to help hotels achieve the 'FOUR MORES': MORE repeat and referral bookings, MORE positive reviews on Trip Advisor, MORE spending during stays, and MORE remarkable experiences that guests will share. Adam Hamadache, founder of The Wow Guest Group and PMPM Hotel Marketing, guides you in adding a WOW Moment at every stage of the guest experience, ensuring both guests and hotel staff can rest easier. Since 2008, Adam has collaborated with over 600 hotels, including major brands like Marriott, Best Western, and Hilton. He is a sought-after speaker at industry events, such as The Hotel Summit and The Hospitality Exchange, and regularly contributes to Hotel Owner Magazine. His insights on enhancing guest experiences aim to leverage word-of-mouth marketing, driving more direct bookings. "This book provides valuable insights into elevating the guest experience... a real benefit to those in the hotel industry!" - Janice Gault, CEO, Northern Ireland Hotel Federation.