This practical and authoritative guide is the first comprehensive resource dedicated to managing every phase of publication projects. It offers proven strategies and techniques for producing high-quality, user-friendly documentation while reducing costs and time-to-market. Dr. JoAnn T. Hackos, a leading consultant in documentation design and project management, shares insights from over 15 years of experience with major corporations like IBM and Hewlett-Packard. Readers will find clear guidelines for managing projects from planning and development through production, distribution, and evaluation. The book includes numerous templates, checklists, summaries, and forms, along with real-life case studies drawn from the author's extensive work in top companies. The techniques presented are applicable across various fields of documentation. This guide serves as a comprehensive resource for new managers and a practical tool for seasoned professionals. It is also invaluable for technical writers, editors, graphic designers, consultants, and anyone tasked with producing high-quality technical documentation on time and within budget. Dr. Hackos is the President of Comtech Services, Inc., and JoAnn Hackos & Associates, Inc., and has held leadership roles in professional organizations, frequently speaking on quality, usability, customer needs, and project management.
