From global automation leaders at Accenture comes the first comprehensive blueprint for leveraging AI-powered intelligent automation to gain a competitive edge through enhanced speed to market, product quality, efficiency, and customer experience. The pandemic accelerated the need for businesses to adapt, compressing years of digital transformation into mere months. As technology became essential for rapid change and creating 360-degree value for stakeholders, organizations faced the urgent need to embrace this shift or risk obsolescence. Veterans Bhaskar Ghosh, Rajendra Prasad, and Gayathri Pallail provide business leaders with a practical action plan to scale their automation and AI initiatives confidently. This accessible guide addresses key questions, such as identifying and prioritizing automation opportunities, assessing legacy systems, maximizing technology investments, and inspiring employees to embrace change. The book emphasizes transforming business activities across industries using AI to enhance efficiency and customer focus, ultimately boosting productivity and performance. With case studies showcasing successful automation solutions, it outlines guiding principles for technology, governance, culture, and leadership change. This human-centric approach to AI and automation fosters sustainable transformation and measurable business outcomes.
