Este libro guía al lector en la implementación de un programa de Seis Sigma sin depender excesivamente de la estadística. Enfatiza que Seis Sigma es un enfoque estratégico que utiliza herramientas prácticas, donde solo el 20% es estadística, para lograr mejoras rápidas y efectivas.
Focusing on practical implementation, this guide offers a roadmap for establishing and maintaining a quality management system aligned with ISO 9000:2000 standards. It features a comprehensive checklist for self-assessment, along with detailed sections on effective system implementation, internal audits, and the integration of ISO 14001. Key concepts address common misunderstandings and flaws in management practices, providing valuable insights for consultants and auditors. The text also evaluates the costs and benefits associated with adopting ISO 9001:2000, making it a crucial resource for organizations.