Compra 10 libros por 10 € aquí!
Bookbot

John A. Murphy

    Dienstleistungsqualität in der Praxis
    Where finbarr taught
    Ireland in the Twentieth Century
    • IRELAND IN THE TWENTIETH CENTURY John A. Murphy Ireland in the Twentieth Century is the final volume in The GHi History of Ireland, a comprehensive eleven-volume series of books which covers Irish history from the fifth century to the 1970s. The author 'I have set out to give a balanced and readable account of Irish history since 1918. In doing so, I have constantly kept in mind the needs of the student and the general reader who want a compact blend of events and comment, and who may not have the opportunity to come to grips with more detailed studies.' John A. Murphy is Professor of Irish History, University College Cork. Cover Eamon De Valera at an election meeting in 1917 (National Library of Ireland)

      Ireland in the Twentieth Century
    • Kennen Sie Ihre Kunden? Das vollständige Erfassen des Kundenwunsches ist der Ausgangspunkt, für die Qualität der eigenen Dienstleistung. Das an die DIN ISO 9000 orientierte Buch erläutert die Darstellung mit Kernaussagen am Ende der Kapitel und vielen Fallstudien, Checklisten und Fragebogen.

      Dienstleistungsqualität in der Praxis