Samuel D. Deep Libros

Smart Moves has the right moves for every task managers face-writing reports, resolving conflicts, budgeting time, hiring employees, and much more. There are over 100,000 copies of this “Manager’s Book of Lists” in print, as well as a dozen translations. Now Deep and Sussman have updated their management handbook to bring you even more steps to success. The 140 checklists in Smart Moves have been used by managers at Amoco, Westinghouse, Xerox, Hallmark Cards, and many other companies. Now you can work smarter with Smart Moves.

Great managers have a little-mentioned knowing when and how to turn a tough situation around with a question instead of being caught at a loss for words.Asking the right question at the right time is a career-building skill that can be easily learned, thanks to this valuable new guide. It gives you more than 500 word-for-word questions for responding to virtually any conceivable on-the-job situation.Covering all types of day-to-day encounters, this practical problem-solver will help you focus your ideas and give you confidence, build rapport with those around you, and bridge conflicting views, strengthen relationships with upper management, and deflect anger and hostility.You'll discover, step-by-step, exactly what to do and say to clarify problems, solve misunderstandings, and avoid saying something damaging or inappropriate. This book may become the most valuable career resource you own!

Jarenlang verzamelden de Amerikaanse organisatiedeskundigen Sam Deep en Lyle Sussman duizenden lijstjes, lesbrieven, projectieplaatjes, enzovoort ten behoeve van hun cursussen. Zij besloten orde te scheppen in de ontstane informatieberg en verzamelden inhun boek ongeveer 1600 tips in de vorm van lijstjes - checklists - verdeeld over veertien categorieën. De lijstjesformule zorgt voor een minimum aan theorie en maximum aan toepasbaarheid. "Slimme zetten" is een ideaal hulpmiddel bij het schrijven van rapporten, het oplossen van conflicten, het indelen van werktijd, het aannemen van personeel, efficiënt onderhandelen, spreken in het openbaar en nog veel en veel meer. Sam Deep is bedrijfsadviseur en communicatie-expert; Lyle Sussman is hoogleraar bestuurskunde aan de Universiteit van Louisvile.