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Parámetros
- 192 páginas
- 7 horas de lectura
Más información sobre el libro
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Compra de libros
Good Services, Louise Downe
- Idioma
- Publicado en
- 2020
- product-detail.submit-box.info.binding
- (Tapa blanda),
- Estado del libro
- Bueno
- Precio
- 14,99 €
Métodos de pago
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- Título
- Good Services
- Idioma
- Inglés
- Autores
- Louise Downe
- Editorial
- BIS Publishers bv
- Publicado en
- 2020
- Formato
- Tapa blanda
- Páginas
- 192
- ISBN10
- 9063695438
- ISBN13
- 9789063695439
- Serie
- Etiquetas
- No ficción, Arte / Cultura, Comercio, Negocios & Gestión, Tecnología & Ingeniería, Tecnología, Diseño, Marketing & Ventas
- Calificación
- 4,35 de 5
- Descripción
- Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.