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Parámetros
- 150 páginas
- 6 horas de lectura
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Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.
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Actualmente hay del libro Dealing with Difficult People (2006) en stock.
Compra de libros
Dealing with Difficult People, Roy Lilley
- Idioma
- Publicado en
- 2006
- Encuadernación
- (Tapa blanda),
- Estado del libro
- Bueno
- Precio
- 2,79 €
Métodos de pago
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- Título
- Dealing with Difficult People
- Idioma
- Inglés
- Autores
- Roy Lilley
- Editorial
- Kogan Page Publishers
- Publicado en
- 2006
- Formato
- Tapa blanda
- Páginas
- 150
- ISBN10
- 0749447516
- ISBN13
- 9780749447519
- Serie
- Categorías
- Etiquetas
- Comercio, Temas psicológicos, Guías y Manuales, Comunicación, Publicaciones de divulgación científica, Resolución de problemas, Relaciones Laborales
- Primera publicación
- 2005
- Título original
- Dealing with difficult people
- Calificación
- 3,25 de 5
- Descripción
- Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.