Art of Being Indispensable at Work

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What’s the secret to being indispensable in today’s complex workplace? With new technology, flatter organizations, and constant change, achieving results is increasingly challenging. We are experiencing a collaboration revolution that can often feel chaotic. Managers are striving to keep pace through cross-functional coordination, improved planning, and faster processes, but overcommitment and burnout are on the rise. Amid this complexity, there exists a special individual who thrives: the go-to person. This person remains focused, positive, and effective, navigating the demands of a matrix organization where authority is fluid. In this insightful and practical guide, talent expert Bruce Tulgan uncovers the traits and strategies that distinguish go-to individuals. Drawing from extensive research across various organizations, he reveals that these individuals think and act differently, leveraging personal influence rather than formal authority. Central to their approach is a redefined understanding of "the ask" and how to respond—mastering when to say yes and when to say no. This book serves as a modern guide for achieving influence and success in a collaborative work environment, echoing the timeless principles of interpersonal effectiveness.