Whose Fault is it anyway?

Más información sobre el libro

Textbooks can explain the tools and techniques, and even give you guidance on the do's and don'ts of launching a Six Sigma program.But what does it really feel like to be implementing Six Sigma or running the projects? This book is an easy, entertaining way to find out.Written from the perspective of a newly trained Black Belt (that is, a Six Sigma project leader - yes, you will pick up the jargon!), Whose Fault Is It Anyway? takes you through the ups and downs of his training, his projects, and the inevitable politics he encounters lurking beneath the veneer of co-operation.Six Sigma turns out to be a practical business initiative that gives you an effective, disciplined way of mobilizing your people to increase customer satisfaction profitably.When you have read Whose Fault Is It Anyway? you will understand why.