Agotado
Parámetros
- 224 páginas
- 8 horas de lectura
Más información sobre el libro
In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.
Compra de libros
Revolutionize Your Customer Experience, Colin Shaw
- Idioma
- Publicado en
- 2005
- product-detail.submit-box.info.binding
- (Tapa dura)
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- Título
- Revolutionize Your Customer Experience
- Idioma
- Inglés
- Autores
- Colin Shaw
- Editorial
- Palgrave Macmillan
- Publicado en
- 2005
- Formato
- Tapa dura
- Páginas
- 224
- ISBN10
- 140393603x
- ISBN13
- 9781403936035
- Serie
- Etiquetas
- No ficción, Comercio, Negocios & Gestión, Autoayuda, Desarrollo personal
- Calificación
- 3,75 de 5
- Descripción
- In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.