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Valoración del libro
Parámetros
- 181 páginas
- 7 horas de lectura
Más información sobre el libro
Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service.
Compra de libros
Delivering satisfaction and service quality : a customer-based approach for libraries, Peter Hernon, John R. Whitman
- Idioma
- Publicado en
- 2001
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- Título
- Delivering satisfaction and service quality : a customer-based approach for libraries
- Idioma
- Inglés
- Autores
- Peter Hernon, John R. Whitman
- Editorial
- American Library Association
- Publicado en
- 2001
- Formato
- Tapa blanda
- Páginas
- 181
- ISBN10
- 083890789x
- ISBN13
- 9780838907894
- Serie
- Etiquetas
- No ficción, Comercio, Negocios & Gestión, Autoayuda, Desarrollo personal
- Calificación
- 3 de 5
- Descripción
- Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service.