DEALING WITH PEOPLE/ an oversize pocketbook on Negotiating with People

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“In this setting, I will allow things to be done to me, I wouldn't allow in any other context: the dentist is about to put an electric drill into my mouth; in this setting I willingly expose my throat a man with a razor blade (barber). What is there in human nature, that allows an individual to act without any restraints whatsoever, so that he can act inhumanely, harshly, severely and in no way limited by feelings of compassion or conscience?“ (John Milgram) -STRATEGY -TACTICS -COMMUNICATION -VOCAL TROUBLE -STRUCTURAL TROUBLE