Six sigma for financial services : how leading companies are driving results using lean, six sigma, and process management

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This comprehensive guide features assessments, checklists, and proven advice for integrating process improvement methods into financial operations. Hayler and Nichols have applied the methods in this book at large companies, including American Express. It includes case studies from global finance leaders, including ABN, Bank of America, HSBC, Deutsche Bank, ICICI Bank in India, and Merrill Lynch. Features assessments, checklists, and advice for integrating process improvement methods into financial operations. This book includes case studies from global finance leaders, including ABN, Bank of America, HSBC, Deutsche Bank, ICICI Bank in India, and Merrill Lynch.