Crisis management and analysis of its consequences and achievements

Más información sobre el libro

Crisis management involves navigating unexpected events that pose threats to organizations and their stakeholders, emphasizing the importance of timely decision-making. Originating from the study of industrial and environmental disasters in the 1980s, it is a crucial aspect of public relations. Key elements of a crisis include a threat, surprise, and the necessity for rapid responses. Venette highlights that a crisis signifies a transformative process, indicating that if change isn't required, the situation may be better characterized as a failure rather than a crisis.