Conflict, Improvisation, Governance

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Focusing on the experiences of urban practitioners in Amsterdam, this collection explores the practical challenges of implementing democratic processes in public sector and non-profit contexts. It highlights firsthand accounts from professionals involved in community development, youth work, public service delivery, and multicultural social policy, offering insights into governance and planning within a diverse urban landscape. The narratives reflect the complexities of "doing democracy" in a globally connected city, emphasizing the importance of improvisation and conflict resolution in effective governance.