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Maximizing Call Center Performance

136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Autores

Madeline Bodin

Valoración del libro

1,7(3)Añadir reseña

Parámetros

137 páginas
5 horas de lectura

Informática, IT, Programación
Negocios y economía

Más información sobre el libro

The book presents a collection of true stories that highlight various solutions to common challenges faced by call center managers. It emphasizes the importance of understanding customer expectations, corporate policies, and budget constraints, offering a nuanced approach to problem-solving in the call center environment.