Drucker's knowledge-worker productivity theory

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Focusing on the integration of work processes with Drucker's knowledge-worker productivity (KWP) theory, this investigation examines the readiness and alignment of knowledge workers at Southern Cross University. All librarians participated in a mixed-method study that included a self-administered questionnaire and structured interviews, using a survey matrix based on Baldrige's performance criteria. The findings aimed to enhance productivity and empower workers through a unified organizational strategy, ultimately promoting effective work practices.