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ITIL 4 represents a major evolution in IT service management, addressing contemporary challenges and integrating emerging technologies. This updated framework is designed for both public and private sectors, reflecting innovative practices and methodologies that enhance ITSM effectiveness. Its adoption is widespread, making it a crucial resource for organizations looking to optimize their IT services in today's dynamic landscape.
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ITIL® 4 Essentials, Claire Agutter
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- Publicado en
- 2020
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