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The Call Center Dictionary
The Complete Guide to Call Center and Customer Support Technology Solutions
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The guide provides essential insights into the technology, techniques, and trends that define modern call centers, making it a crucial resource for businesses aiming to remain competitive. It offers a comprehensive dictionary of terms and concepts, helping readers understand the dynamics of call center operations and improve communication with management. This resource is invaluable for anyone looking to enhance their knowledge and effectiveness in the call center environment.
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The Call Center Dictionary, Madeline Bodin
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- 2002
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