Unstable Risk Management Systems

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The book explores the management of risks in complex socio-technical systems, identifying four organizational states: high reliability, normal accidents, low reliability, and Murphy's law. It emphasizes the roles of negentropy and redundancy in fostering organizational stability, while highlighting that such stability relies on minimizing environmental disturbances. The research suggests that when faced with systemic overload, resilience becomes crucial for effective decision-making, especially in non-rational scenarios where feedback loops and environmental fit are critical.