John Graham encarna un espíritu valiente que se embarca en una búsqueda del sentido de la vida. Su trayectoria abarca aventuras juveniles, una distinguida carrera en el servicio público y profundos compromisos diplomáticos. Tras un profundo encuentro personal con la mortalidad, Graham inició un nuevo capítulo, dedicándose a compartir lecciones sobre cómo afrontar desafíos y conflictos. Fue cofundador del Giraffe Heroes Project, que celebra y difunde historias de coraje extraordinario, inspirando a millones hacia un cambio positivo.
Originally published in 1976, this book discusses the management skills needed to evaluate, implement and control computer-based operation. Every chapter contains detailed check lists which guide the reader to formulate policies to deal with real situations. It provides a practical look at an indispensable tool of management, with a set of guidelines to help get the most out of the available technology.
OutsourcingThe Practical Service Manager Guide to IT Outsourcing A no-nonsense guide to outsourcing IT services. With over 30 years experience in the IT industry, the Practical Service Manager has lived through many outsourcing projects.In-house to onshore, onshore to offshore and offshore to offshore. In this guide to IT Outsourcing The Practical Service Manager sets out a detailed 6-phase approach covering the full outsourcing lifecycle from inception to exit. Packed full of real world experiences - with 23 figures and 36 tables - prepare for a deepdive. No flannel, no history of outsourcing and no fluff. The Practical Service manager gets the job done.