One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.
Perhaps the oddest and most influential collaboration in the history of American modernism was hatched in 1926, when a young Virgil Thomson knocked on Gertrude Stein's door in Paris. Eight years later, their opera Four Saints in Three Acts became a sensation. This is an account of how that revolutionary opera was born. schovat popis
On the way to a show in Skipton, in North Yorkshire, I noticed a road sign to a town called Keighley. So later, during the show, I mentioned this, asking the audience, 'Is that your rival town?' And the room went chillingly quiet, until one woman called out with understated menace, 'Keighley is a sink of evil.'
A new series of bespoke, full-coverage resources developed for the 2015 GCSE Mathematics qualifications.
A new series of bespoke, full-coverage resources developed for the 2015 GCSE Mathematics qualifications.
A new series of bespoke, full-coverage resources developed for the 2015 GCSE Mathematics qualifications.
A new series of bespoke, full-coverage resources developed for the 2015 GCSE Mathematics qualifications.
A new series of bespoke, full-coverage resources developed for the 2015 GCSE Mathematics qualifications.
A new series of bespoke, full-coverage resources developed for the 2015 GCSE Mathematics qualifications.