El viaje de Emily Richardson la llevó de Australia a El Cairo, donde quedó cautivada por la cultura local y aprendió árabe. Esta experiencia moldeó profundamente su escritura, convirtiéndose en un elemento central de sus obras. Su prosa profundiza en la intersección de culturas y la búsqueda de pertenencia en diferentes mundos. Richardson teje magistralmente narrativas personales con temas sociales e históricos más amplios. Los lectores apreciarán su perspicaz perspectiva sobre la experiencia humana y su atractivo estilo narrativo.
Based on extensive research, Queer Holiness collects and relates prophetic and transformative narratives of experience, shared directly by disabled people who have rarely been enabled to speak in Christian books about disability.
Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and have certified hundreds of higher-ed professionals at Academic Impressions' customer service trainings and on-campus workshops. In this guide, our authors will walk you through core service competencies, srategies for supporting frontline staff in enhancing customer service, examples of customer service scripts for dialogue, phone, voicemail, and email, detailed guidelines for creating physical environments on campus that facilitate better service, worksheets and tools for auditing policies and practices that impact customer service, tips for cultivating faculty and staff buy-in, and examples of exemplary customer service initiatives at other colleges and universities