Quality service is a fundamental element of a successful business. But many businesses struggle to improve service and retain their customers. A bad experience can drive a customer away for years. There are several methods to improve quality service at your business, from having clearly defined and measured service goals and motivating your employees, to using customer feedback and updating organizational service tools to better serve clients. This work evaluates how organizations can improve service quality by looking at the operations of Postal Corporation of Kenya. This book is helpful as most of its works is industrial experience.
