Venkatesh Upadrista Libros

The book explores the challenges and risks associated with outsourcing software development to offshore providers, particularly in India. It highlights the importance of effective project management to mitigate potential failures in these collaborations. By presenting various techniques aimed at reducing risks and enhancing project performance, it offers valuable insights for businesses navigating the complexities of outsourcing in the software industry.

Consultative selling is essential for IT companies aiming to stand out in a competitive market by addressing customer needs and challenges. This book offers a practical framework for mastering consultative selling, emphasizing the importance of providing unique services that enhance customer performance. It also introduces the blue ocean strategy, guiding readers to discover untapped market opportunities with minimal competition, ultimately helping businesses reduce costs and boost profits.

The high failure rate of digital transformations, with 70% not succeeding, highlights a critical gap in the industry: the absence of a standardized framework. This book delves into the reasons behind these failures, emphasizing the necessity for a structured approach to guide enterprises in their digital transformation efforts. By addressing this lack of framework, it aims to provide insights and strategies that organizations can adopt to successfully navigate their digital journeys.

Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities. The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry's organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting PetL targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver-provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received. The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers