A practical and timely handbook for modern-day sales managers explains how to transform key accounts, in both domestic and global markets, into business success, providing step-by-step guidelines for developing strategy, managing a sales force, analyzing key accounts, and more. 12,500 first printing.
Focusing on the essential knowledge needed for effective market strategy and management, this comprehensive text is tailored for prospective managers rather than just marketers. It emphasizes practical guidance for good marketing practices, recognizing that most readers will pursue careers outside traditional marketing roles. By highlighting the importance of marketing in decision-making for senior executives, the book serves as a crucial foundation for understanding customer interactions and market dynamics, vital for leading and managing any business successfully.
The authors argue that marketing has lost its way and that companies cannot win in today's highly competitive markets by leaving marketing up to the marketing department. They assert that the new marketplace demands integration of the firm's entire capabilities into a system which delivers exemplary customer satisfaction. Integrating marketing is imperative, from the top down and with every major function: finance, operations, sales, R&D, customer service and HR. Only by creating Total Integrated Marketing, they say, which ensures that everyone in the organization has one paramount goal to get and keep customers, can success be achieved. They provide marketing tips and innovations that readers can adapt to their own businesses and revealing cases which lift the lid on good and bad practice around the world.
Großkunden sind für Unternehmen von entscheidender Bedeutung. Key-Account-Management bedeutet die differenzierte und individuelle Bearbeitung dieser Kunden. Noel Capon liefert die umfassendste und detaillierteste Beschreibung des Key-Account-Managements und erklärt, wie ein Key-Account-Management aufgebaut und am Laufen gehalten wird. Zeitlos, wichtig und unverzichtbar: Dies ist das Handbuch, das alle, die im Key- Account-Management arbeiten, benötigen werden.