Change and quality in human service work

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In recent years, significant changes have been observed in the world of work, particularly affecting human service sectors. Both public and private organizations are undergoing comprehensive transformations aimed at enhancing service quality while simultaneously reducing costs. These changes have a profound impact on employees. The conference series "Organizational Psychology and Health Care," supported by the ENOP (European Network of Organizational Psychology), examines human service work through the lens of Work and Organizational Psychology. The VIII conference, held in October 2003 in Vienna, focused on "Change and Quality in Human Service Work." This book compiles selected papers from that conference. The chapters reflect current trends in organizational changes within human service work and their implications in organizational psychology research. A significant emphasis is placed on organizational change, change management design concepts, and studies exploring the effects of such changes on employees. Additionally, several papers address pressing issues related to burnout research, while others focus on optimizing working conditions in the field. The book also includes chapters on the development of new research instruments. It is dedicated to the work of André Büssing (1950 - 2003).