Enterprise Information Systems

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This book contains the collection of full papers accepted at the 11th International Conference on Enterprise Information Systems (ICEIS 2009), organized by the Ins- tute for Systems and Technologies of Information Control and Communication (INSTICC) in cooperation with the Association for Advancement of Artificial Intel- gence (AAAI) and ACM SIGMIS (SIG on Management Information Systems), and technically co-sponsored by the Japanese IEICE SWIM (SIG on Software Interprise Modeling) and the Workflow Management Coalition (WfMC). ICEIS 2009 was held in Milan, Italy. This conference has grown to become a - jor point of contact between research scientists, engineers and practitioners in the area of business applications of information systems. This year, five simultaneous tracks were held, covering different aspects related to enterprise computing, including: “- tabases and Information Systems Integration,” “Artificial Intelligence and Decision Support Systems,” “Information Systems Analysis and Specification,” “Software Agents and Internet Computing” and “Human–Computer Interaction”.