iSAR+ new media in crisis situations

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Internet and social media have become essential in daily life, particularly as reliance on mobile communication devices grows. This trend extends to crisis situations, where individuals may engage as witnesses, bystanders, or victims. For First Responders (FRs) and Public Protection and Disaster Relief (PPDR) organizations, recognizing this shift is crucial. They must develop procedures and tools to integrate mobile online communication as an essential channel for information exchange during emergencies. The iSAR+ project focused on creating guidelines that empower citizens to actively participate in crisis response efforts using mobile and online technologies. These guidelines facilitate the bi-directional sharing and retrieval of vital information for effective PPDR interventions, including search and rescue and medical assistance. The aim is to ensure a seamless integration of iSAR+ solutions into existing PPDR operational concepts, addressing technological, organizational, ethical, legal, and human factors. To validate its concepts, iSAR+ demonstrated a technological platform through interactive exercises, employing a spiral model of system design that allowed for successful iterations. The main findings and results of the iSAR+ project are compiled in this comprehensive work.