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A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.
Compra de libros
Remarkable Service, Autores varios
- Idioma
- Publicado en
- 2014
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- (Tapa blanda)
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- Título
- Remarkable Service
- Idioma
- Inglés
- Autores
- Autores varios
- Editorial
- John Wiley & Sons Inc
- Publicado en
- 2014
- Formato
- Tapa blanda
- Páginas
- 290
- ISBN10
- 1118116879
- ISBN13
- 9781118116876
- Serie
- Calificación
- 4,15 de 5
- Descripción
- A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.