Tough Choices

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At last, Carly Fiorina speaks for herself. The controversial Hewlett-Packard ex-CEO starts at the beginning, which means that anyone interested in her perspective on the HP/Compaq merger and her subsequent firing should skip straight to chapter 20. Nevertheless, her full story is important. Willingly or not, Fiorina remains a role model for women in business. The devil is in the details - in this case, her breathlessly earnest descriptions of the inner workings of various AT&T business units (not as interesting as all that precedes and follows), and numerous slightly preachy digressions on the challenges and virtues of leadership (her leadership, of course). Despite these flaws, or perhaps because of them, Fiorina reveals herself as a human being who cries, takes risks that don't always work out and agonizes over difficult decisions. She introduces a kinder, gentler woman to readers who may know only her ruthless reputation as reported by outsiders. getAbstract thinks this memoir makes fascinating reading for managers at all levels.