Exploring e-Government Skills and Competencies Required in Public Sector

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A range of skills and competencies will need to be developed in public-sector organizations in order to properly implement and manage e-government. The skills required for e-government are not simply technical, as general managers also need broad skills to engage in the ICT decision-making process; necessary skills include a basic technical understanding (IT literacy), but also an understanding of information management and the information society. According to a survey conducted by EIPA team among the members of EPAN e-government working group, there seems to be no common understanding of what skills and competences are required for e-government initiatives, often respondents (only) referred to skills as (basic) ICT skills. Also based on the findings of this survey, there appears to be a need to identify, define and classify the different skills and competences required by e-government; and also needs to assess the skill requirement for the different communities of public servants who are relevant to e-government service.