Changing Spots: A Systems Approach to Change Management

Más información sobre el libro

This guide has been prepared by people who have brought about real change in organisations which had previously found change difficult - leopards that needed to change their spots. The core of the guide describes a systems approach to change management which is effective for organisations that need to make radical change, hence the title "Changing Spots". The focus of this work is to achieve a step change in performance - improvements in competitiveness, financial performance, customer service, quality of conformance, cost effectiveness and employee motivation.