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A keen focus on operations, cost management, leadership, and customer service is presented in this book for fleets to thrive in today's competitive business environment. Basic concepts and customer service fundamentals, along with integrated best practices, and business tools are fully described. This model can be applied by service groups of any size to achieve quality performance benefits.
Compra de libros
Fleet Services, Timothy Kingham
- Idioma
- Publicado en
- 2015
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- (Tapa dura)
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