BIFF at Work

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"Have you received an email that made your heart beat faster? We all know we're not supposed to respond right away, but how you respond will either increase or decrease the hostility and conflict. Hostile and undermining emails, letters, texts and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace. For over a dozen years, the BIFF method of communicating has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger in writing or in-person. BIFF (Brief, Informative, Friendly, Firm) is a simple, practical way to respond to nasty emails. It can help you get the communication outcomes you want by diffusing tension, containing conflict, and establishing professional boundaries. This second book in the BIFF Conflict Communication Series focuses exclusively on workplace conflicts--internal and external, with instructions in how to use the four-step BIFF method with numerous examples of what works and what does not work to demonstrate potential pitfalls. It also includes tips on how to coach co-workers and others on writing effective BIFF responses to customers, clients, employees and managers--instead of becoming consumed in unhealthy back-and-forth wars. Using BIFF with toxic teammates, workplace bullies, and with threatening customers and clients can reduce risk of lawsuits and complaints and make everyone feel more confident in workplace relationships. Use BIFF to lower your blood pressure, turn down the conflict flame, and restore your confidence." --Amazon.com