Digital Body Language

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From Erica Dhawan, co-author of Get Big Things Done, comes a definitive guide to effective communication in a digital world. With delayed email replies, awkward video chats, and ambiguous texts, it's no wonder that understanding each other has become increasingly challenging. As we rely more on screens, traditional body language cues are often lost. However, Dhawan, a thought leader on collaboration, explores how new signals and cues have emerged in our digital interactions across various demographics. In person, we express attentiveness through body language—leaning in, smiling, and making eye contact. Online, the equivalent is found in careful reading and clear writing, which convey empathy and understanding. Dhawan emphasizes that a phone or video call can be more effective than countless emails. This guide transforms daily misunderstandings into shared principles that enhance connection, regardless of distance. By examining diverse forms of communication—from large conferences to everyday texts—Dhawan provides insights and solutions to foster trust and clarity in our rapidly evolving communication landscape.