You Just Don't Understand

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With a combination of scientific insight and humor, the author shows why women and men can walk away from the same conversation with completely different impressions of what was said. Studded with examples of real conversations, this book provides readers with the tools to understand what went wrong - and to find a common language in which to strengthen relationships at work and at home. Contents: 1. Different words, different worlds 2. Asymmetries: women and men talking at cross-purposes 3. 'Put down that paper and talk to me?': rapport-talk and report-talk 4. Gossip 5. 'I'll explain it to you': lecturing and listening 6. Community and contest: styles in conflict 7. Who's interpreting? issues of dominance and control 8. Damned if you do 9. 'Look at me when i'm talking to you!': cross talk across the ages 10. Living with asymmetry: opening lines of communication.